We ask that all passengers arrive on time for their trip to avoid missing the departure.
Lancashire Canal Cruises aims to provide a safe and enjoyable cruise for all passengers. To ensure this we request that, while on board our barge, all passengers show respect for other passengers, our staff, our property and other people that may be affected by their actions.
Lancashire Canal Cruises staff and crew may refuse to carry any passenger, or direct any passenger to disembark, where the behaviour of that passenger breaches these Terms and Conditions.
Any person breaching these Terms and Conditions may also be refused access to, or required to leave, landing stages and/or other facilities controlled by Lancashire Canal Cruises.
Under no circumstances shall any passenger bring any dangerous goods, weapons or illegal drugs or substances aboard the vessel.
Lancashire Canal Cruises have a 48 hour cancellation policy. If booked onto a trip, customers must give a minimum of 48 hours notice before departure of the trip. If customers cancel any later than the 48 hours then we will be unable to rebook the trip.
All trips are subject to weather conditions, Lancashire Canal Cruises will cancel any trip due to bad weather making the trip unsafe to passengers and crew.
Each trip must have a minimum of 8 people on for the trip to run. Lancashire Canal Cruises will give 48 hours notice if a trip cannot go due to insufficient bookings. We will contact the passenger to advise and rebook on to a convienient cruise.
For comfort and safety on board, Lancashire Canal Cruises requires passengers to take due note of all safety notices, instructions, advice and guidance made available aboard the barge, whether issued verbally by a crew member or other employee, broadcast over the public address system or disseminated on leaflets, posters or signs.
Lancashire Canal Cruises will not be liable for any accident, injury or loss, where this is due to disregard on the part of the passenger of any such safety notice, instruction, advice or guideline.
Lancashire Canal Cruises does not accept unaccompanied children under the age of sixteen on board any of our barge.
All children travelling with their parents or other adults remain the responsibility of their accompanying parents or other adults who should take steps to supervise the children in their charge and make sure that their behaviour does not endanger their own safety or the safety and comfort of other passengers.
Damage Caused by Passengers:
Passengers shall be liable to reimburse Lancashire Canal Cruises for all damage to the barge and its furnishings and equipment or any property of Lancashire Canal Cruises caused directly or indirectly by any wilful or negligent act or omission on the part of the passenger. The passenger shall further pay Lancashire Canal Cruises against any cost whatsoever which Lancashire Canal Cruises may incur towards any person or company or government for any personal injury or death, loss or damage to property caused directly or indirectly by any wilful or negligent act or omission on the part of the passenger.
If, while on board the barge, we reasonably believe that a passenger has:
Put the barge, or any person on it, in danger,
Deliberately interfered with the crew in carrying out their duties,
Failed to obey the instructions of the crew relating to safety or security,
Behaved in a threatening, abusive, insulting or disorderly way towards the crew or other passengers,
Behaved in a way which causes discomfort, inconvenience, damage or injury to the crew or other passengers,
Caused annoyance to other passengers by being excessively noisy or disruptive,
Failed to comply with smoking restrictions,
Failed to obey the crew’s instructions relating to drink or drugs,
Allowed their physical or mental state to become affected by drink or drugs,
Used language that causes offence to others,
Committed a criminal offence,
Made a hoax bomb or other security threat,
Not ensured that they are the only person that can hear music or audio that they wish to listen to on any electronic device such as MP3 player, tablet device, phone etc.,
then we may take any measures we think reasonable to prevent the passenger continuing their behaviour. This may include putting them ashore at the nearest safe mooring and/or reporting the incident to the relevant authorities with a view to them prosecuting the passenger for any criminal offences they might have committed.
Drug and Alcohol Policy:
Any passenger displaying drunken behaviour or appearing to be under the influence of alcohol or drugs on the quayside will not be permitted to board the barge.
If the crew have reason to believe that a passenger has used illegal drugs while on board the barge the police will always be informed.
On private hires, passengers may consume their own alcoholic beverages but only if previously agreed with us. In these cases a charge will normally be made for corkage.
The company holds a premises licence to sell or supplies alcohol. Inline with our policy we will ask for age verification.
As a minimum we require people who appear to be under the age of 18 to be asked, before being served alcohol, to produce identification showing their: photograph, date of birth, a holographic mark or ultra-violet feature
You (and all other members of your party) agree to the following conditions of hire:
Not to exceed the speed limit of 4mph, or travel at a speed which creates a wash that breaks on the bank.
The company cannot except a charter from anyone under the age of 25.
To slow right down past moored boats.
Not to cruise between sunset and sunrise.
Not to navigate on tidal waterways or rivers.
Not to operate the boat after consuming excessive amounts of alcohol. We must draw your attention to the fact that it is considered an offence to be drunk in charge of any boat on the waterways.
To observe and comply with all applicable Canal and River Trust bylaws and regulations.
To act responsibly and safely at all times, and to always follow the guidance and advice provided by the Company at handover on boat handling and safe navigation.
To be respectful and considerate to other boat users, and members of the public using or living by the waterways.
Not to smoke inside the boat.
Not to bring pets on board the boat without permision.
Not to bring flammable or otherwise hazardous substances on board the boat.
Not to bring live fishing baits on board the boat.
Not to part with possession of the boat, or share it, except with members of the party registered on the booking form.
Not to exceed the maximum number of people the boat is designed for.
Not to sell or transfer the booking.
Not to use your own electrical appliances or equipment which have not been approved for use on the boat by the Company. The use of chargers for mobile phones, portable audio devices or laptop computers are permitted.
To ensure that the boat is always locked and secured whenever it is being left unattended.
To take good care of the boat and leave it in a clean and tidy condition at departure to the reasonable satisfaction of the Company.
To ensure that all kitchen equipment (including, but not limited to, crockery, cutlery and utensils) are washed and put away in the cupboards provided.
To permit representatives of the Company reasonable access to the boat at any time during the hire.
To return the boat to the point of departure by the time stated.
To ensure that all items listed on the boats inventory are present when your cruise commences, and returned to their rightful place in good, clean, working condition when returning the boat. Any discrepancies or breakages must be reported to the Company at the end of your holiday to avoid being charged.
To notify the Company immediately in the event of any accident, breakdown or damage sustained to the boat in any way whatsoever.
If you fail to comply fully with any of these obligations, the Company will treat this as a Breach of Contract and you will become liable.
Where any of these obligations are breached resulting in additional costs being incurred by the Company, these costs will be passed on to you and you are liable to reimburse the Company in full within seven days of receiving such notification.
In the event of any accident involving a member of your crew or our boat, you must contact the Company immediately with the information below. You must not admit liability under any circumstances.
Details of any other boats involved. (including boat names and index numbers where known)
Names and addresses of all person involved, and of any witnesses.
Full details of the accident including the location, date and time, actions taken and damage caused.
Where possible, provide photographic evidence of any damage to the boat or property, and of the surrounding area.
If you are a witness to any other accident not involving our boat, you should advise the Company as soon as possible.
The following exclusions apply and the Company reserves the right to claim the full cost of repairs, replacement and/or compensation from you should any of these events be reported or witnessed;
Malicious, negligent or intentional damage to the boat, its inventory, the waterway, other boats or structures.
Blockages to the toilet caused by misuse.
Late return of the boat.
Return of the boat in an unclean condition.
Unauthorised removal of items listed on the boat inventory.
The boat is fully insured against public liability and third party risks, however this does not cover you or your party for personal injury or your belongings.
You are strongly advised to take out personal insurance to cover personal injury, loss of belongings or the cancellation of your cruise.
The Company cannot accept liability for matters arising beyond the Company’s reasonable control, or not due to the Company’s negligence or wilful default including without limitation:
death or personal injury of Hirers, their crew or passengers.
loss or damage to your property (including, but not limited to, baggage, bicycles, motor vehicles etc.)
non-fulfilment or interruption of the booking.
delays, breakdowns, mechanical problems.
restrictions on cruising, repairs to waterways, non-availability of routes.
acts of god (including, but not limited to storms, floods, shortages of water, ice, and other weather conditions)
non-availability of fuel.
in respect of any accident, loss, damage, costs, injury, expense or any other inconvenience or claim for compensation whatsoever.
We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
Nothing in these conditions excludes or limits the liability of the Company:
for death or personal injury caused by the Company’s negligence.
under section 2(3), Consumer Protection Act 1987.
for any matter which it would be illegal for the Company to exclude or attempt to exclude their liability.
for fraud or fraudulent misrepresentation.
In any case in which the Company are proven to have been negligent, except for personal injury or death, then the extent of any such liability shall be limited to the cost of the hire fee less any damage waiver or cancellation charges.
Breach of Contract
If there shall be a material breach of any of these conditions by you then the Company reserve the right to repossess the boat at any time. In the event of this happening, you will remain liable for the full cost and no refund of any sums you have paid the Company will be returnable to you.
The Company reserves the right to refuse to hand over a boat to any person who, in its opinion, is not suitable to take charge of the boat. In the event of this happening, the Company will not reimburse all sums you have paid the Company. You will have no further claim against the Company.
If the boat shall for some reason become unavailable before the date on which your cruise is due to start, the Company will notify you as soon as practically possible, and will reimburse all sums you have paid the Company within fourteen days. You will have no further claim against the Company.
If the boat is damaged or suffers a breakdown during your cruise which cannot be rectified within 2 hours of being reported to the Company, the cruise will end. The Company will refund you on a pro-rata basis for each full hour of your remaining cruise from the point that you notified the Company. You will have no further claim against the Company.
The Company may amend these Terms of Conditions of Hire at any time. Any changes will be communicated to you if they will become effective before or during your cruise.
The Company provide outdoor parking free of charge. Although we make every effort to ensure that no damage or loss occurs, the Company cannot accept liability.
The Company cannot be held responsible for any delays or non-fulfilment of programmes caused by breakdown, unforeseen defects, obstructions, repairs or damage, to either our boats or the Inland Waterways system. We also reserve the right to restrict the cruising area without notice if unusual conditions arise and make no financial adjustment.
Cancellation In the event of the Hirer having to cancel a booking every effort will be made to re-let the whole or part of the period booked at the best possible price. If we are successful in re-letting the boat at the booked rate the Hirer is then only charged 10% of the booked rate. If we are unsuccessful in re-letting the booking, or only obtain part of the booked rate, the Hirer remains responsible for the balance of the booked Hire Charge.
VAT is included in the prices at the prevailing rate. If this rate changes prior to payment of deposit and/or final balance the Company reserves the right to apply the revised rate at the respective times of payment.
We are committed to protecting your privacy. We will only use the data which we collect about you lawfully in accordance with the Data Protection Act 1998.
We own and control the data collected on our site, which we may use for our internal marketing and to improve our site. We do not disclose this data to third parties, unless required by law or court order or to enable third parties to provide certain services to us, for example web hosting. However, we will at all times control and be responsible for that use of your data.
We collect your personal data, which you voluntarily submit to us, for example when you complete a form on our site. We may use this data to provide you with newsletters and other information which you may have requested. We will only send you information using the data collected on our site when you request it.
We take appropriate steps to protect your data both online and off-line. We use firewalls to protect the information on our servers.